faq

Find here the answer to the most common questions about our services

Booking and Reservations:

In our web site https://www.cascaisroutes.pt/, if you click on any program it will appear below a button saying “Book Now”, where you just need to click and fill with all the information necessary.

Yes. In each program we have the option to choose if you want a private lesson or a group lesson, right after you click on “Book Now”.

We charge a 100% cancellation fee for cancellations made less than 24 hours before the event.

Group Lessons:

Yes, in each activity, whether private or in group, we always teach what everyone needs to know to do it safely and well.

Between 4 and 10.

Yes.

Half and Full Day Tours:

In both, you will have:

  • Insurance;
  • The chosen tour guided by a local guide;
  • The activities included in the package with a professional monitor and all the equipment included for it.

No. Only if requested

Each tour has its own level of difficulty

Kids Programs:

We customize our program for different age groups:

  • Bambies 5-6 years old: Basic skills, creativity, and social interaction.
  • Adventurers 7-11 years old: Advanced skill development, teamwork, and responsibility.
  • Explorers 12-15 years old: Critical thinking, leadership, and self-directed goal-setting.

Surf, Rock Climbing, Mountain Biking, Kayaking, Hiking Orientation, Skateboarding, Ginastica Natural, Creative Atelier.

Yes, we teach and adapt the activities for each kid’s skill level.

Safety and Equipment:

In every program there is an insurance included
All the equipment state is checked before each activity and is certified by different professional brands.
In every activity there is a professional monitor securing all the safety needed.

Yes.

It changes in every activity. When you go booking, there is a place there with all the information.

Payment and Refunds:

What forms of payment do you accept?

Is there a deposit required for booking?

What is the refund policy if I need to cancel my reservation?

Location and Meeting Points:

It changes between activities. When you go booking, there is a place there with all the information.

Is transportation provided for day tours?

Yes.

Weather and Rescheduling:

We can reschedule without any consequences.

No.

For that you need to cancel and book again, always according to the cancellation policy terms.

Customized Packages:

Yes, just contact us, with the form we have in our web site in “contacts” https://www.cascaisroutes.pt/contact , call or text via WhatsApp.

No. But we have options if you become a Routes Club Member. Check out here: https://www.cascaisroutes.pt/routes-club

Yes.

Special Requirements:

Yes.

It depends on the mobility challenge in question, and the chosen activity.

Yes. When you go booking, there is a place there with all the information.